How to resolve “‘Edit Document’ requires a Windows SharePoint Services-compatible application and Microsoft Internet Explorer 6.0 or greater” error

Microsoft SharePoint Server 2007Yesterday one user reported that when he tried to edit a Microsoft Project document that is stored in a document library of a Microsoft Windows SharePoint Services Web site, he received the following error messages with Office (Project) 2003 installed on his computer.

‘Edit Document’ requires a Windows SharePoint Services-compatible application and Microsoft Internet Explorer 6.0 or greater.

I found a Microsoft Knowledge base article and did what it told me to do by updating the SharePoint support, but could not be successful. Then I tried the method 3 to register the Owssupp.dll but get the following error.

DllUnregisterServer in Owssupp.dll failed….return Error code 0x80070716.

I figured out the reason should be that the user installed Microsoft 2003 edition Office, and also some components from Microsoft Office 2007. Which somehow messed up the owssupp.dll register setup.

To resolve this issue, I had to un-install the Office 2003 SharePoint Support, and then re-install it. Here are steps I used:

  1. Click Start, and then click Control Panel.
  2. Click Add or Remove Programs.
  3. In the list of currently installed programs, click Microsoft Office 2003, and then click Change.
  4. Click Add or Remove Features, and then click Next.
  5. Click to select the Choose advanced customization of application check box, and then click Next.
  6. In the Choose update options for applications and tools box, expand Office Tools, click the down arrow next to Windows SharePoint Services Support, and then click Not Available.
  7. Click Update.
  8. After the update is done, repeat the steps from #1 to #5.
  9. In the Choose update options for applications and tools box, expand Office Tools, click the down arrow next to Windows SharePoint Services Support, and then click Run from My Computer.
  10. Click Update again.

Everything should be working now.

(please note: these steps above are only for Office 2003).

For Office 2007, you can try the same way but choose Office 2007 suite in the Add or Remove Program panel. Or try to do the following:

  1. Delete the owssupp.dll from C:\Program Files\Microsoft Office\Office12
  2. Run Microsoft Office Tool –> Microsoft Office Diagnostic

32 thoughts on “How to resolve “‘Edit Document’ requires a Windows SharePoint Services-compatible application and Microsoft Internet Explorer 6.0 or greater” error

  1. Rick

    I have done all the fixes for Office 2003 but I am still getting this error. My OS is XP sp4 Professional and my Office set is Office 2003 Professional. Any more suggestions?

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  2. Chris

    The registering of owssupp.dll using a the command prompt will always display an error, however, you can ignore the error message as it will still Unregister or Register (depending on the command)

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  3. Francois

    This is no help – latest firefox done all the office fixes, but i cannot edit excel in firefox on wss – this is the problem with freeware like firefox – it and open source will never conform to standard!!

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    SimonH replied on August 13th, 2009:

    You couldn’t have got that one more wrong! It is precisely that these products DO NOT conform to open standards that we get these problems. I have found Sharepoint a complete pain. O3Spaces, on the other hand, just works.

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    LloydS replied on August 11th, 2010:

    @Francois, you do realize that open source programs are the program which *use* the standards, and applications such as Internet Explorer lag behind on standards because Microsoft doesn’t care about conforming.

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  4. Josh

    If you are using a “64-bit” version of XP/Vista/Windows7 then there will be two Office12 directories:

    1) C:\Program Files\Microsoft Office\Office12\

    -and-

    2) C:\Program Files (x86)\Microsoft Office\Office12\

    What I did was copy the owssupp.dll from 2) and put it in 1) and restarted the browser, and voila! Working sharepoint documents!

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    Sergio replied on January 29th, 2012:

    @Josh, great!!! it works simple but easy solution!!! Thanks!!!

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  5. CJ

    copied dll and still get the same error in both IE and IE64 (version 8) on Win7/Office12. Was working fine until yesterday. then, in a meeting, after having installed VMWare Workstation 7 on box, dreaded ‘Edit Documenents’ requires error showed up.

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  6. JakeRam

    This worked great, thank you! I had intalled Office 2003 then Project 2007, so this was exactly my problem. Only thing missing is a step 11 that says to restart your browser. It did not work for me until I did that.

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  7. MA

    Un- and reinstall the Office feature worked fine for me (2003). Thanks for your effort to put these instructions, even for an admin it’s cool if you type an error message in to google search and find at the first click a perfect manual!
    best regards from Vienna!

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  8. Neil

    Have a look at your Add-ons in internet explorer. I tried everysolution out there to no avail, and discovered after wasting and hour of my time the the “SharePointOpenDocuments” Add-on had been disabled. reenabled and it working fine now!!

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    Soapie replied on August 30th, 2011:

    @Neil, This worked for me – you’re response saved me a headache! Thanks 🙂

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    Soapie replied on August 30th, 2011:

    @Soapie, “you’re” = “your”. Doh

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  9. Shane

    Neil,

    Thanks for your Reply. That fixed the issue for me too. This had been an annoying low level chronic issue for me over the last couple of weeks. I tried your suggestion and everything is back to normal.

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  10. Niraj Kapadia

    Everyone

    I WAS ABLE TO FIX THE PROBLEM – had to re-register Excel 2003 on the machine…You must change to install mode and then back to execute mode if on Citrix server.

    In command prompt, browse to Office11 folder and run “excel.exe /regserver”

    Voila !!!

    XLSX file now opens in Edit mode in Excel 2003.

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  11. Karsten Breivik

    My problem was using 64bit version of IE. Apparantly 64 bit version of IE does not have full support for Sharepoint. Using 32 bit version of IE instead fixed it.

    Background: http://ddkonline.blogspot.com/2008/08/edit-document-requires-windows.html (see comments below post) and here: http://technet.microsoft.com/en-us/library/cc263526.aspx

    The 32 bit version of IE should/could/may be available even if 64 bit version is installed, see

    C:\Program Files (x86)\Internet Explorer\iexplore.exe

    instead of

    C:\Program Files\Internet Explorer\iexplore.exe

    Background: http://answers.microsoft.com/en-us/ie/forum/ie8-windows_7/i-have-windows-7-64-bit-and-need-to-use-internet/babaa5f8-ff06-4ea2-aef6-a9416d65f981

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    Peter replied on May 17th, 2012:

    @Karsten Breivik, SNAP.

    Tried all the fixes with IE9 and Office2010, but nothing fixed this INTERMITTANT fault for me (some docs open properly, some bring up the Open/Save dialog)

    Switch to IE32bit, and hey presto, works fine.

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