Google Desktop 5.5 causes problem in Outlook 2003 which cannot open Forwarded Email Attachments

Since last week (at least I think from then) I could not open any attached emails in my Office Outlook 2003 any more. When some one forwarded an email to me with the original emails as an attachment, I clicked the attached email but nothing happened. Even I saved it as a msg file, but I could not open and read it in Outlook 2003 by double clicking as I used to.

I did not relate this problem with my Google Desktop till I checked on the web. It Seems that anyone who enabled latest version of Google Search add-in in Outlook 2003 would have the similar problem. Besides the attached emails, they could not open the added email items in the Calendar appointments. The version of Google Desktop Personal could be 5.5 beta, or similar version of Google Desktop Enterprise. I checked mine, which is Google Desktop 5.5.0709.30344-en-pb.

How to get things back to normal:

1, Open Outlook.

2, Click Tools - Options

3, Click the Other tab, then click the Advanced button.

4, Click Add-In Manager, then uncheck the Google Desktop Search Outlook Add-in option. Then OK back to the Advance dialog window.

5, To make sure, you can click Com Add-ins button, and uncheck the Google Desktop Outlook Toolbar option.

6, Click OK to confirm and close all windows. Now, you should be fine.

I could not say how long Google will fix this problem, but for now you will have to choose either using Google Desktop Search or opening attached emails. Another bad example for the working together of Google with Microsoft.

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16 Responses to “Google Desktop 5.5 causes problem in Outlook 2003 which cannot open Forwarded Email Attachments”


  1. 1 wael

    Thanks

    [ Reply ]

  2. 2 Daniel

    I’ve been dumbfounded by this problem for several weeks.
    Thank a lot! :)

    [ Reply ]

  3. 3 Mike

    This has been driving me nuts!
    thanks for the fix…… WAY TO GO GOOGLE,NOT

    [ Reply ]

  4. 4 Skipper

    I have fought this for days trying to find the solution. Thanks!!

    [ Reply ]

  5. 5 Michael

    Problem, just started today . . . Thanks for the fix.

    [ Reply ]

  6. 6 Greg Smith

    Thanks! I would never have checked there!

    [ Reply ]

  7. 7 Smart Tech Guy

    I have looked and read so many diff’t suggestions, even changed my registry. Nothing worked except this advice! Thanks so much!!!!!

    [ Reply ]

  8. 8 Alen

    I have another “can’tpen attached email” problem in my outlook 2003. However, I did not have Google installed. What I had done to my XP system is that I had Novell groupwise installed by accident and than I got the groupwise deleted. After this, I can not longer open any attached email in outlook, but other attachments (word, pdf etc…) are normal.

    [ Reply ]

  9. 9 Michael

    Thanks, problem found and solved within minutes

    [ Reply ]

  10. 10 Nick

    Thank you!! Outstanding post, worked like a charm.

    [ Reply ]

  11. 11 Steve

    Thanks! Well done.

    [ Reply ]

  12. 12 Dave

    Thanks, stopped the error message coming up every time I started Outlook. No idea why it started doing this about 4 days ago but certainly was an irritation!! Thanks again

    [ Reply ]

  13. 13 Doug

    You have just solved one of my biggest headaches.

    Thank you.

    [ Reply ]

  14. 14 sudhir

    I appreciate your detailed instructions to solve the problem.
    Thankyou.

    [ Reply ]

  15. 15 Susan

    Thank you, thank you, thank you!!!!! This has been bugging me for months.

    [ Reply ]

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