After AT&T took over Bellsouth at the beginning of this year, we can see a lot changes now. Not only the company name, sign we can see the change, so do the customer service representative we have to deal with. Today, I decided to call Bellsouth or AT&T to complain my DSL modem charge and it took me longer than I thought.
Right after the merge, I could not wait for AT&T’s $10 per month deal then I ordered at-that-time Bellsouth DSL service for $32 per month. When I was ordering, I was told I could get the DSL modem for free after mail-in-rebate if I signed up the service from the web. But after nearly half year, I did not see any rebate form showed up in my mail box but $7.5 charge for the modem showed up for my every month’s bill statement. I called the “BellSouth” a couple times, and each time the rebate specialist told me he/she would put my rewarding in the system since I was eligible for this rebate, and it would take 6-8 weeks to process. But after a few month’s waiting, what I received were two postcards saying that they could not give me the rebate because I did not purchase the Bellsouth FastAccess service. What?
Continue reading ‘The customer service of new AT&T for Bellsouth customer’
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