Cannot use right click or drag/drop of mouse in Microsoft Word and Outlook 2003

Word_Icon_A Today I tried to copy and paste an email in Outlook 2003 but found out the SELECT ALL function of my mouse did not work. I could not highlight any texts in the mail body, and I could not even see the copy & paste options and the whole context menu by right clicking my mouse. 

Since I know I configured in the Outlook to use Microsoft Word 2003 as the primary email compose tool, I opened a new Word Window to see how things do in the Word. Same thing happened in Microsoft Word 2003, I could not use all my mouse right clicking.

Knowing the problem was about the setting up in Microsoft Word, I did the following to resolve this problem.

1, Open the folder of C:\Documents and Settings\USERNAME\Application Data\Microsoft\Templates on my local machine.

If you could not see this folder on your machine, make sure your "Show Hidden Files and Folders" option selected from your "Tools –> Folder Options –> View" menu in your My Computer or Windows Explorer. And if it is not on C: driver, then try D: or any your profile installed disk.

Or you can simply click Start button in Windows XP and select RUN, then type "%USERPROFILE%\Application Data\Microsoft\Templates" in the Open field.

2, Look for a file named Normal.dot, and delete it. (Do not worry, the MS Word will re-create it again, or you can back it up in case you screw anything).

3, Re-start your Microsoft Word 2003, and the right button of Mouse will come back. Good luck.

19 thoughts on “Cannot use right click or drag/drop of mouse in Microsoft Word and Outlook 2003

  1. julie

    I have the same problem in 2007, but removing the normal.dot didn’t help. I can’t right click or edit within the document. It’s like my mouse doesn’t even react.

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  2. Darren

    Did’nt work for me, it did’nt create a new template!
    I tried to put another template, which worked but then went the same again

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    sufyan replied on November 6th, 2011:

    @Darren, my issue is mouse wont drag, scroll, or select text via right click, only way to select is by double clicking text as long as they are in the same paragraph. And it is not related to just MS Word any text for example online article, right click also does not generate menu that allows copy, cut, paste etc

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  3. Gerry

    Worked well on my computer. Thank you very much! Been searching Microsoft Support website not much help from there, then I found this blog. Solved the problem straight away!

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  4. Contego

    Yes, this solved my problem, too, with Word 2007 running under Vista. The first time I tried deleting Normal.dot, it failed. I went back to the Templates folder and this time deleted BOTH Normal and NormalMail. That worked! My guess is that Normal was fine but NormalMail was the culprit, which explains why Outlook would have the same problem.

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  5. Elmo Alevras

    It is not close to being relevant to the info, however my wife just glanced over and seen the text blogger on the screen. In her eyes, she actually seen booger, and asked me why I was looking up boogers. I haven’t laughed so hard in a few weeks.

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  6. Aneesa

    Thank you SO much, I couldn’t use the right-click for months and it gets quite irritating because it makes it easier to get to the synonyms, cut, copy n paste, font, translate etc.

    Although I couldn’t find the “Normal.dot” I deleted the other file which was “Normal” as you can see it’s without the .dot

    I am running MS Office 2003 so I don’t know if that has anything to do with it, anyway, I deleted it.I thought it wouldn’t hurt since you said MS-Word will recreate its file again.

    After that I opened Word and the problem was solved!
    I could bake you a cake, you really saved me a lot of time.

    Cheers

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    WebGuru replied on March 30th, 2010:

    @Aneesa, Cake would be nice ~_~ Cheers, Glad it works for you.

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  7. JK

    The problem with my word doc is that I can right click and I can’t drag the text. Is the solution the same. I am running on vista

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